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E-commerce·Fires on webhook

AI Shopify chargeback handler that assembles the evidence pack for you.

Shopify webhook fires on a new chargeback. Claude drafts the evidence email (order timeline + shipping proof) and posts to Slack for review.

How Pilotran works

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What a real run looks like
Chargeback response drafted — case rated strong, evidence packaged.
New Shopify chargeback: $148 order, reason "item not received." But tracking shows the package was delivered and signed for. Claude rated the case strong and drafted the response letter.
slack
⚖️ Chargeback response — Order #NB-7481 Case strength: strong Evidence bullets: • Order placed 2026-08-12, shipped 2026-08-14 • USPS tracking 9400111202555477: delivered 2026-08-17, signed "J. TAYLOR" (matches billing name) • Signature confirmation image on file • No contact from customer between delivery and chargeback (5 weeks) Draft response letter (to acquiring bank): > Northbeam Bags disputes chargeback case #CB-52014 for order NB-7481 dated Aug 12, 2026. > The item ($148 Weekend Duffel) shipped via USPS Priority Mail with tracking 9400111202555477. Delivery was confirmed on Aug 17, 2026, with a signature matching the cardholder's billing name ("J. Taylor"). Signature image attached. > Customer did not contact us between delivery and the chargeback filing on Sep 12, 2026. We respectfully request the chargeback be reversed. > — Sarah Kim, Northbeam Bags Posted to #chargebacks for review. Reply 👍 to send.
How this workflow runs
Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.
Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.
Under the hood — the exact prompt Claude sees
You are the ops lead at {{store_name}}. A chargeback was filed. Draft the response for the acquiring bank. Reply with JSON only: {"case_strength": "strong"|"weak"|"medium", "evidence_bullets": string[], "draft_letter": string, "reasoning": string}. Draft letter is formal, references the order id, shipping tracking number, and delivery confirmation. Signed from {{responder_name}}. If case_strength=weak, recommend accepting the loss in reasoning. Chargeback reason: {{reason}} Order id: {{order_id}} Order date: {{order_date}} Shipping tracking: {{tracking}} Delivery status: {{delivery_status}} Customer message: {{customer_message}}
What you configure

Fields you provide once.

Claude uses these on every run — set them during activation.

Store name
textrequired
Responder name
textrequired
Frequently askedQuestions about Shopify Chargeback Handler+
How long does it take to set up Shopify Chargeback Handler?+

About 60 seconds. Connect Shopify, fill in the plain-English fields the template asks for, and hit Activate. Pilotran runs the workflow once against sample data so you can see what Claude does before it touches your real accounts.

Can I edit Shopify Chargeback Handler after activating it?+

Yes — pause, edit the prompt, tweak the fields, or delete the workflow at any time from your Workflows page. Paused workflows keep their run history and can be resumed later.

Which AI model runs my workflow?+

Every workflow uses Anthropic's Claude by default. On any paid plan you can add your own Anthropic or OpenAI API key and pay providers directly for unlimited runs — Pilotran only meters when it's on our shared credits.

Does Pilotran train AI models on my data?+

No. Your workflow data is only used to execute the workflows you activated. We do not train models on your data or share it with third parties.

What happens if a run fails?+

Pilotran's Failure Doctor auto-explains what broke (bad credentials, invalid input, provider rate limit, etc.) and suggests a fix. Failed runs don't disappear — you can retry any run from the Runs page.

Comparing tools?

See how Pilotran stacks up on this kind of workflow versus Zapier, n8n, Make, Relay and Gumloop.

Start your trial
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