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E-commerce·Fires on webhook

AI Shopify review responder that drafts replies and escalates negatives.

When a Shopify product review lands, draft a reply in your store's tone and post it to Slack for a human to approve before publishing.

How Pilotran works

7-day free trial · card required after day 7 · cancel anytime

What a real run looks like
3-star review from Jamie — draft reply awaiting your OK on Slack.
New Shopify review on the "Weekend Duffel" — 3 stars, mentioned zipper trouble. Tone set to warm. Draft posted to #reviews with 👍/👎 buttons; nothing goes live until you click.
slack
🛍️ New review needs your OK — 3★ on Weekend Duffel From Jamie: "Love the size and colour, but the main zipper stuck within the first week. Frustrating for a bag at this price." *Suggested reply from Northbeam Bags:* > Hi Jamie — really sorry to hear about the zipper on your Weekend Duffel. That shouldn't happen, especially in the first week. We'd love to send you a replacement at no cost — reply to this note with the order number and it'll ship Monday. Thanks for the honest feedback, it genuinely helps us catch batches with issues. 👍 Approve 👎 Rewrite ✏️ Edit before posting
How this workflow runs
Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.
Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.
Under the hood — the exact prompt Claude sees
Draft a {{tone}} reply from {{store_name}} to this product review. Address the reviewer by name, acknowledge the specific product ({{product}}), and, for anything under 4 stars, empathise before offering a next step. Reply with plain text only — no JSON. Product: {{product}} Rating: {{rating}}/5 Author: {{author}} Review: {{review_body}}
What you configure

Fields you provide once.

Claude uses these on every run — set them during activation.

Store name
textrequired
Reply tone
selectrequired
Slack webhook for approvals
textrequired
https://hooks.slack.com/services/...
Frequently askedQuestions about Shopify Review Responder+
How long does it take to set up Shopify Review Responder?+

About 60 seconds. Connect Shopify, fill in the plain-English fields the template asks for, and hit Activate. Pilotran runs the workflow once against sample data so you can see what Claude does before it touches your real accounts.

Can I edit Shopify Review Responder after activating it?+

Yes — pause, edit the prompt, tweak the fields, or delete the workflow at any time from your Workflows page. Paused workflows keep their run history and can be resumed later.

Which AI model runs my workflow?+

Every workflow uses Anthropic's Claude by default. On any paid plan you can add your own Anthropic or OpenAI API key and pay providers directly for unlimited runs — Pilotran only meters when it's on our shared credits.

Does Pilotran train AI models on my data?+

No. Your workflow data is only used to execute the workflows you activated. We do not train models on your data or share it with third parties.

What happens if a run fails?+

Pilotran's Failure Doctor auto-explains what broke (bad credentials, invalid input, provider rate limit, etc.) and suggests a fix. Failed runs don't disappear — you can retry any run from the Runs page.

Guides for this workflow
Guide
How to reply to Shopify reviews with AI without sounding like a bot.
Comparing tools?

See how Pilotran stacks up on this kind of workflow versus Zapier, n8n, Make, Relay and Gumloop.

Start your trial
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