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AI NPS follow-up that turns detractors into saves and promoters into referrals.

Every hour, scan Gmail for NPS survey replies. Claude routes detractors to a Slack war room and drafts personalised follow-ups for promoters.

How Pilotran works

7-day free trial · card required after day 7 · cancel anytime

What a real run looks like
Detractor (score 3) routed to Slack war room + apology drafted.
NPS survey reply from a paying customer scored a 3 with a note about "slow to respond." Segmented as detractor. Slack war room got the alert; a short apology + call ask was drafted in Gmail.
slack
🚨 *NPS detractor — needs a 24h touch* From: bree@parity.example Score: 3 > "Product is fine but every time we hit an issue it takes 3+ days to hear back. That's a dealbreaker for us." Root cause: Support response latency. 📧 Draft reply queued in Gmail: > Hi Bree — thanks for the honest feedback. A 3+ day response time isn't acceptable, and it's on us. I'd love 15 minutes to hear more about what happened and where we can do better. Are Tue/Wed afternoons workable? > — Sarah
How this workflow runs
Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.
Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.
Under the hood — the exact prompt Claude sees
Analyse this NPS survey reply. Reply with JSON only: {"is_nps_reply": boolean, "score": number|null, "segment": "detractor"|"passive"|"promoter"|null, "root_cause": string, "draft_followup_subject": string|null, "draft_followup_body": string|null, "reasoning": string}. Rules: (1) detractor draft is short, apologetic, asks for a 15-min call; (2) promoter draft thanks them and asks for a public review; (3) passive draft asks one specific question to learn more. Signed from {{responder_name}}. Email: From: {{email_from}} Subject: {{email_subject}} Body: {{email_body}}
What you configure

Fields you provide once.

Claude uses these on every run — set them during activation.

Slack webhook (CX war room)
textrequired
Responder name
textrequired
Frequently askedQuestions about NPS Follow-Up+
How long does it take to set up NPS Follow-Up?+

About 60 seconds. Connect Gmail, fill in the plain-English fields the template asks for, and hit Activate. Pilotran runs the workflow once against sample data so you can see what Claude does before it touches your real accounts.

Can I edit NPS Follow-Up after activating it?+

Yes — pause, edit the prompt, tweak the fields, or delete the workflow at any time from your Workflows page. Paused workflows keep their run history and can be resumed later.

Which AI model runs my workflow?+

Every workflow uses Anthropic's Claude by default. On any paid plan you can add your own Anthropic or OpenAI API key and pay providers directly for unlimited runs — Pilotran only meters when it's on our shared credits.

Does Pilotran train AI models on my data?+

No. Your workflow data is only used to execute the workflows you activated. We do not train models on your data or share it with third parties.

What happens if a run fails?+

Pilotran's Failure Doctor auto-explains what broke (bad credentials, invalid input, provider rate limit, etc.) and suggests a fix. Failed runs don't disappear — you can retry any run from the Runs page.

Comparing tools?

See how Pilotran stacks up on this kind of workflow versus Zapier, n8n, Make, Relay and Gumloop.

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