E-commerce·Fires on webhook

AI Shopify negative review detector that pings Slack in real time.

Shopify webhook fires on every new review. Claude flags 1–3 star reviews or subtle-negative 4-stars and posts the offender to Slack.

How Pilotran works

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What a real run looks like

Subtle-negative 4★ flagged — sizing issue, medium severity.

Fresh review from Alex on the "Linen Overshirt." Four stars but the body complains about sizing running small. Alerts on subtle-negatives are enabled, so this hit Slack.

slack

⚠️ *Negative review flagged — medium severity* Product: Linen Overshirt Rating: 4★ From: Alex R. > Fabric feels great and the colour matches the site perfectly, but the M runs closer to a men's S. Ended up sizing up. Root cause: Sizing inconsistency vs. published measurements. Suggested action: Check if this SKU's spec was updated recently. If not, add a "runs small" note to the product page and consider updating the size chart. Reply to Alex offering an exchange.

How this workflow runs

Under the hood — the exact prompt Claude sees

Analyse this Shopify product review. Reply with JSON only: {"negative": boolean, "severity": "low"|"medium"|"high", "root_cause": string, "suggested_action": string, "summary": string}. Treat 1–3 star as negative. A 4-star review counts as subtle-negative when the body raises concerns (fit, shipping, quality). alert_on_subtle_negative={{alert_on_subtle_negative}} — if 'no', set negative=false for subtle-negative 4-stars. Product: {{product}} Rating: {{rating}}/5 Author: {{author}} Review: {{review_body}}

What you configure

Fields you provide once.

Claude uses these on every run — set them during activation.

Slack webhook

textrequired

Alert on subtle-negative 4-star reviews too?

selectrequired

Frequently askedQuestions about Negative Review Detector

How long does it take to set up Negative Review Detector?

About 60 seconds. Connect Shopify, fill in the plain-English fields the template asks for, and hit Activate. Pilotran runs the workflow once against sample data so you can see what Claude does before it touches your real accounts.

Can I edit Negative Review Detector after activating it?

Yes — pause, edit the prompt, tweak the fields, or delete the workflow at any time from your Workflows page. Paused workflows keep their run history and can be resumed later.

Which AI model runs my workflow?

Every workflow uses Anthropic's Claude by default. On any paid plan you can add your own Anthropic or OpenAI API key and pay providers directly for unlimited runs — Pilotran only meters when it's on our shared credits.

Does Pilotran train AI models on my data?

No. Your workflow data is only used to execute the workflows you activated. We do not train models on your data or share it with third parties.

What happens if a run fails?

Pilotran's Failure Doctor auto-explains what broke (bad credentials, invalid input, provider rate limit, etc.) and suggests a fix. Failed runs don't disappear — you can retry any run from the Runs page.

Guides for this workflow

Guide

How to detect negative reviews with AI before they damage sales.

Comparing tools?

See how Pilotran stacks up on this kind of workflow versus Zapier, n8n, Make, Relay and Gumloop.

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