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AI customer feedback aggregator that clusters Gmail replies into themes.

Daily scan of feedback emails. Claude clusters similar themes across the day's messages and appends a summary row per theme to Notion.

How Pilotran works

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What a real run looks like
18 feedback emails clustered into 4 themes overnight.
Yesterday's inbox had 18 feedback messages. Claude clustered them into 4 real themes (not "bugs" or "UI") and filed one row per theme with sample quotes.
notion
📊 Feedback themes — Sep 13 *1. Onboarding step 3 confuses new users* (7 mentions, mixed) > "I got stuck on the Slack webhook step — the label says 'webhook URL' but the field wants the whole path." > "Took me 20 min to find where to paste the Notion database ID." Suggested: rewrite the field labels + add inline example screenshots. *2. Weekly digest lands too early on Mondays* (4 mentions, negative) > "Please send at 9am my time not 4am — I need to be awake to act on it." Suggested: add per-user delivery-time preference. *3. Failure Doctor got them unblocked* (5 mentions, positive) > "The 'reconnect Gmail' fix worked immediately, love this." Suggested: promote this in onboarding — most new users don't discover it. *4. Wants a mobile app* (2 mentions, mixed) > "Would love to check runs on my phone without pulling the laptop out." Suggested: not now — mobile-web works. Log for later.
How this workflow runs
Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.
Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.
Under the hood — the exact prompt Claude sees
Cluster the feedback items below by theme (max 6 themes). Reply with JSON only: {"themes": [{"theme": string, "count": number, "sample_quotes": string[3], "suggested_action": string, "sentiment": "positive"|"negative"|"mixed"}], "summary": string}. Theme names must be specific ('checkout crashes on Safari' not 'bugs'). Include at most 3 sample quotes per theme, each under 25 words. Feedback items: {{feedback_items}}
What you configure

Fields you provide once.

Claude uses these on every run — set them during activation.

Notion feedback themes database ID
textrequired
Gmail query for feedback
textrequired
label:feedback OR to:feedback@yourdomain.com
Frequently askedQuestions about Customer Feedback Aggregator+
How long does it take to set up Customer Feedback Aggregator?+

About 60 seconds. Connect Gmail, fill in the plain-English fields the template asks for, and hit Activate. Pilotran runs the workflow once against sample data so you can see what Claude does before it touches your real accounts.

Can I edit Customer Feedback Aggregator after activating it?+

Yes — pause, edit the prompt, tweak the fields, or delete the workflow at any time from your Workflows page. Paused workflows keep their run history and can be resumed later.

Which AI model runs my workflow?+

Every workflow uses Anthropic's Claude by default. On any paid plan you can add your own Anthropic or OpenAI API key and pay providers directly for unlimited runs — Pilotran only meters when it's on our shared credits.

Does Pilotran train AI models on my data?+

No. Your workflow data is only used to execute the workflows you activated. We do not train models on your data or share it with third parties.

What happens if a run fails?+

Pilotran's Failure Doctor auto-explains what broke (bad credentials, invalid input, provider rate limit, etc.) and suggests a fix. Failed runs don't disappear — you can retry any run from the Runs page.

Guides for this workflow
Guide
How to analyze customer feedback with AI — themes, ranked.
Comparing tools?

See how Pilotran stacks up on this kind of workflow versus Zapier, n8n, Make, Relay and Gumloop.

Start your trial
Activate Customer Feedback Aggregator in one click.

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