Support·Polls every 5 min
Angry Customer Escalation
Watch unread Gmail every 5 minutes. Frustrated or angry emails get starred and posted to Slack with a priority tag.
Runs on
Polls every 5 min
Connects
1 app
You configure
2 fields
How this workflow runs
Under the hood — the exact prompt Claude sees
Classify the sentiment of this customer email. Reply with JSON only: {"sentiment": "angry"|"frustrated"|"neutral"|"happy", "reasoning": string, "summary": string, "memory_update": {"tone"?: string, "past_issues"?: string[], "context"?: string} }. Base your call on tone and word choice, not just the subject. `memory_update` is optional — include only new facts about this sender worth remembering across runs (typical tone, a new complaint category, one-line context). Omit fields you don't want to change.
From: {{email_from}}
Subject: {{email_subject}}
Snippet: {{email_snippet}}
What you configure
Fields you provide once.
Claude uses these on every run — set them during activation.
Slack incoming webhook URL
textrequired
https://hooks.slack.com/services/...
Lookback (minutes)
number
5
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